Shipping policy
MENDO SHIPPING POLICY
Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed after 12:00 PM CST will be processed the following business day.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Domestic Shipping (United States):
- Standard Shipping: $4.99 (5-8 business days)
- Express Shipping: $9.99 (2-4 business days)
- FREE Standard Shipping: Orders over $27
Please Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier delays, weather conditions, or other circumstances beyond our control.
International Shipping
We currently ship to select international locations. International shipping rates and delivery times vary by destination:
- International Standard Shipping: Starting at $12.99 (10-21 business days)
- International Express Shipping: Starting at $24.99 (5-10 business days)
Important: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and must be paid by the customer upon delivery.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package by:
- Clicking the tracking link in your shipment confirmation email
- Logging into your Mendo account and viewing your order history
- Visiting the carrier's website and entering your tracking number
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, contact us immediately at hello@mendo-studio.com. Address changes cannot be made once an order has been shipped.
Lost or Stolen Packages
Mendo is not responsible for packages that are marked as delivered by the carrier but reported as lost or stolen. We recommend:
- Tracking your package and arranging to be home when delivery is expected
- Requiring a signature for delivery if available
- Having packages delivered to a secure location
If your package shows as delivered but you haven't received it, please contact your local carrier first. If the issue is not resolved, contact us at hello@mendo-studio.com within 7 days of the delivery date.
Damaged or Incorrect Items
If your order arrives damaged or you receive incorrect items, please contact us immediately at hello@mendo-studio.com with:
- Your order number
- Photos of the damaged items or incorrect items received
- A description of the issue
We will work quickly to resolve the issue by sending a replacement or issuing a refund.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Order Delays
While we strive to meet all estimated delivery times, delays can occur due to:
- High order volume during sales or holidays
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
If your order is significantly delayed beyond the estimated delivery window, please contact us at hello@mendo-studio.com and we will investigate.
Military Addresses (APO/FPO/DPO)
We ship to APO/FPO/DPO addresses using USPS. Delivery times may be longer than standard domestic shipping (typically 10-20 business days). Standard shipping rates apply.
P.O. Boxes
We accept shipments to P.O. Boxes within the United States via USPS only. Please note that express shipping options are not available for P.O. Box addresses.
Contact Us
For any questions regarding shipping, please contact us at:
Email: hello@mendo-studio.com
Address: 1811 Lorraine Avenue Allen Texas