FAQ
Sizing
What size should I get?
Every product has a size chart on its page. Between sizes? Size down for a fitted look, size up for a relaxed drape. Our fits run true to European sizing.
Do you carry plus sizes?
Yes. Most styles run to XL or 4XL. Check individual size charts on each product page.
Fabric and care
How do I care for my pieces?
Machine wash cold with like colors. Lay flat or hang to dry. Do not bleach. Do not iron directly on print or trim. Individual fabric composition is listed in each product description.
Shipping
How much is shipping?
Free worldwide shipping on every order, no minimum.
How long does shipping take?
Orders are processed within 1 to 3 business days (Monday to Friday). Delivery is 5 to 10 business days from dispatch.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to import duties and taxes charged by the destination country. These are the customer's responsibility.
Returns and exchanges
What is your return policy?
30 days from delivery for a full refund. Items must be in original, unworn, unwashed condition with all tags attached. See our returns policy for full details.
Who pays for return shipping?
Defective or damaged items: we cover it. Change of mind, wrong size, or wrong color: customer covers return shipping.
How do I exchange for a different size?
Return the original item first and place a new order. This is the fastest way to get the piece you want.
Can I cancel my order?
Orders can be cancelled within 24 hours of purchase by emailing support@fiorethelabel.co. After 24 hours the order has moved to fulfillment and cannot be cancelled.
Orders and tracking
Where is my order?
You will get a tracking email as soon as your order ships. Check your spam folder if you cannot find it. If it has been longer than 15 business days from dispatch, track your order or contact us.
Can I change my shipping address?
Contact us within 24 hours of ordering. After that we cannot guarantee changes.
Can I use more than one discount code?
One code per order. Codes cannot be combined.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay (US, on eligible orders).
Is my payment secure?
Yes. All payments are processed by Shopify Payments and other PCI-compliant processors. We never see or store your full card details.
Still have questions?
Email: support@fiorethelabel.co
Phone: +1 (213) 929-4854
Monday to Friday: 9am to 6pm EST. We reply within 8 hours.
BC Ecommerce LLC · 169 Madison Ave, Albany, NY 12210 · EIN 30-1483054